Your primary email address is central to your Namhost account. We use it for login verification, invoices, domain notices and support. If you lose access to it, for example because a domain expired, an employee left or a mailbox was closed, recovering your account can be difficult.
A backup email address gives our administrators a second, verified way to confirm your identity and help you regain access.
We recommend using a backup address on a different domain and provider from your primary email. For example, if your primary email is on your business domain, use a personal Gmail or Outlook address as the backup.
Steps to set a backup email address
- Log in to your Namhost account at https://www.namhost.com/login
- Go to Settings and select Change Backup E-mail Address
- A verification code will be sent to your primary email address. Enter it and click Submit
- Enter your new backup email address and click Submit
- A second verification code will be sent to the backup address. Enter it and click Submit
Once verified, you'll see the message Backup email updated successfully.
Important to note
- Both addresses must be verified, which confirms that you control each one
- If you entered the wrong backup address, click Wrong email? Change it to start again
- The backup email is used for account recovery. It doesn't replace your primary email for day-to-day notifications
- Check your backup email from time to time to make sure it is still active