We want every support interaction to be a good one. To help us measure and improve our service, you can now rate the support you received on each ticket.
When will I be asked to rate a ticket?
After a support ticket is closed, you'll receive an email inviting you to rate your experience. You can also rate it from your client area:
- Log in to your Namhost account at https://www.namhost.com/login
- Go to Support and open the closed ticket
- Click Rate This Ticket
How to rate your experience
- Choose a rating that best describes the service you received:
- Excellent
- Good
- Average
- Below Average
- Poor
- Optionally, add comments in the Feedback / Comments box
- Click Submit Feedback
What if my issue wasn't resolved?
If your query wasn't fully resolved, tick My query was not resolved and describe what you still need help with. Your ticket will then be reopened automatically so our team can follow up. You don't need to log a new ticket.
Important to note
- Each ticket can only be rated once
- Ratings are only available for closed tickets
- Your feedback is read by our team and helps us find areas for improvement, including recognising great support