1.1. The Namhost Referral Program ("Program") is a performance-based marketing and customer acquisition programme operated by Namhost (Pty) Ltd ("Namhost") through which eligible participants ("Affiliates") may earn commissions by referring new customers to Namhost products and services.
1.2. The Program is strictly a commercial incentive arrangement and does not constitute employment, partnership, agency, joint venture, fiduciary relationship, franchise arrangement, or any form of representation authority between Namhost and any Affiliate.
1.3. Participation in the Program is conditional upon continuous compliance with these Terms and any other applicable Namhost policies, including but not limited to the Terms of Service and Privacy Policy.
1.4. By participating in the Program, you agree to be bound by these Terms and Conditions.
1.5. Namhost expressly reserves the right, in its sole and absolute discretion, to amend, suspend, restrict, or terminate the Program, in whole or in part, at any time, without prior consent of Affiliates and without liability.
1.6. The Affiliate acknowledges and agrees that participation in the Program creates no vested rights, contractual entitlement to earnings, or guaranteed revenue stream.
2.1. To participate in the Program, the Affiliate must continuously satisfy all of the following requirements:
2.2. Admission and Discretionary Acceptance
2.3. Commercial Suitability and Risk Assessment
2.4. Continuous Eligibility Obligation
3.1. All Affiliates are automatically issued a referral code upon account registration which can be used immediately to promote Namhost products and services.
3.2. Namhost may disable or revoke the Affiliate's referral code and/or restrict the Affiliate's referral functionality at any time, without prior notice, should the Affiliate violate any of the Terms and Conditions, or any other applicable Namhost policies.
4.1. Commissions are calculated on amounts actually received by Namhost excluding VAT, refunds, chargebacks, discounts, credits, and payment processing fees.
4.2. The base Commission Structure is calculated as follows:
4.3. Commission is paid out on recurring subscriptions, not just the first order placed.
4.4. Commission entitlement ceases immediately upon cancellation, suspension, or non-payment of the referred customer.
4.5. Commissions are not fixed and may be adjusted, increased, reduced, or suspended at any time at Namhost's discretion.
4.6. In addition, Namhost may, at its sole and absolute discretion, award a once-off promotional bonus credit in the amount of R500.00 ("First Order Referral Bonus") to an Affiliate in respect of a qualifying referral.
4.7. The First Order Referral Bonus shall be payable where a customer completes the first qualifying purchase attributable to a particular Affiliate's referral link or referral code, regardless of whether that customer has previously purchased products or services from Namhost or has previously been referred by another Affiliate.
4.8. For purposes of this clause, the First Order Referral Bonus is linked to the first qualifying referral-driven purchase event, and not to the customer's overall historical status as a Namhost customer. Accordingly, a customer may generate multiple First Order Referral Bonuses if they complete multiple separate purchases, each attributable to different Affiliates' referral links or codes, provided that each such purchase constitutes the first purchase triggered by that specific Affiliate referral.
4.9. Namhost shall be solely responsible for determining attribution, including whether a particular purchase is linked to a qualifying referral interaction, using its internal tracking and verification systems (including but not limited to referral links, codes, cookies, device identifiers, IP addresses, and customer account data).
4.10. The First Order Referral Bonus is promotional in nature, does not form part of standard commission, creates no entitlement or expectation of payment, and may be amended, suspended, or withdrawn by Namhost at any time without prior notice.
4.11. The First Order Referral Bonus shall be subject to the same fraud prevention, refund, chargeback, verification, and eligibility requirements applicable to commissions under these Terms and Conditions, and may be withheld, reversed, or clawed back where the underlying transaction is refunded, reversed, or otherwise deemed ineligible.
4.12. No Affiliate shall acquire any vested right to the First Order Referral Bonus, and Namhost's determination in respect of eligibility, qualification, and payment shall be final, binding, and conclusive.
5.1. Namhost determines commission eligibility and allocation using internal systems, which may include:
5.2. An Affiliate shall only be entitled to commission if all of the following conditions are met:
5.3. Unless otherwise specified by Namhost, commission is generally awarded on a last-valid-click basis within a 30-day tracking window. As such, the Affiliate whose valid referral interaction most recently occurred before the customer's purchase will receive commission.
5.4. Namhost's determination of commission entitlement is final, binding, and conclusive for all purposes.
5.5. Namhost may cancel, adjust, or withhold commission where it reasonably suspects or determines:
5.6. Namhost does not guarantee that all customer referrals will result in commission being recorded due to external technical factors such as browser settings, ad blockers, device restrictions, Affiliate link implementation errors, or third-party interference.
6.1. A sale qualifies for commission when:
7.1. No commission shall be payable for:
7.2. Namhost may determine at its sole discretion whether any transaction qualifies for commission.
7.3. The cookie tracking period shall be limited to 30 (thirty) calendar days from the time the user first clicks the Affiliate's referral link. After the expiry of this period, any subsequent purchases by the user shall not be attributed to the Affiliate, regardless of prior interaction, device usage, or browser history.
7.4. The Affiliate acknowledges that cookie-based attribution is subject to technical limitations, including but not limited to cookie deletion, cross-device usage, browser privacy settings, and ad blocking software, and that Namhost shall not be liable for any resulting loss of commission attribution.
8.1. Affiliates shall only be eligible to request payment once their available commission balance reaches the minimum payout threshold of R1 000.00 (one thousand rand) or N$1 000.00 (one thousand namibian dollar), as applicable.
8.2. All commission payments shall be made exclusively via electronic funds transfer to a valid and verified bank account held in the name of the Affiliate within South Africa or Namibia. Namhost shall not be obliged to make payments to third-party accounts, foreign accounts, or accounts that cannot be verified.
8.3. Namhost shall not be obliged to process any payment request where the Affiliate's account details are incomplete, inaccurate, unverifiable, or non-compliant with Namhost's internal verification requirements.
8.4. All commission payments shall be processed within a reasonable period, which is generally 7 (seven) business days from the date on which a valid withdrawal request is submitted through the Affiliate dashboard, provided that all verification and compliance requirements have been satisfied.
8.5. All commissions shall be subject to a mandatory holding period of not less than 14 (fourteen) calendar days from the date on which the underlying customer payment is received by Namhost.
8.6. The purpose of the holding period is to allow Namhost to assess and account for potential refunds, chargebacks, fraudulent activity, or customer disputes that may arise in relation to the underlying transaction.
8.7. Namhost reserves the right to extend the holding period beyond 14 (fourteen) days, including up to 90 (ninety) calendar days, where Namhost reasonably determines that there is an elevated risk of fraud, abnormal refund behaviour, chargeback exposure, or other financial or operational risk associated with the relevant transactions.
8.8. Namhost shall be entitled to withhold, suspend, or cancel any payment request where the Affiliate is under investigation for fraud, breach of these Terms and Conditions, or any conduct that may reasonably expose Namhost to financial, legal, or reputational risk.
8.9. Namhost shall not be liable for any delay in payment caused by factors outside of its reasonable control, including but not limited to banking system delays, incorrect banking details provided by the Affiliate, regulatory compliance requirements, or force majeure events.
8.10. The Affiliate acknowledges that commission payments are conditional, contingent, and subject to reversal, and do not constitute fixed or guaranteed remuneration until finally settled and confirmed by Namhost.
8.11. The Affiliate is solely responsible for determining, declaring, and paying any and all taxes, levies, duties, or charges that may arise from or be applicable to commissions earned.
9.1. Affiliates must comply with all applicable laws, regulations, and industry standards governing advertising, marketing, consumer protection, and electronic communications in all jurisdictions in which they operate.
9.2. Affiliates must clearly and prominently disclose their commercial relationship with Namhost in all marketing communications, including any use of referral links, discount codes, or promotional content.
9.3. Such disclosure must be reasonably visible, unambiguous, and placed in close proximity to any affiliate link, and must not be hidden, obscured, or diluted through formatting or design choices.
9.4. Affiliates must ensure that all marketing materials are truthful, accurate, and not misleading in any respect, including but not limited to pricing, products, service levels, and feature descriptions.
9.5. Affiliates may not make any guarantees or warranties regarding Namhost products or services unless such claims are expressly authorised in writing by Namhost.
9.6. Affiliates must ensure that any content published or distributed in connection with the Program reflects the current and accurate state of Namhost products and services.
9.7. Affiliates must only use approved promotional materials or create content that accurately represents Namhost products and services.
10.1. Affiliates may not engage in any form of spam marketing, including unsolicited email, SMS, direct messaging, automated outreach, or bulk communications.
10.2. Affiliates may not deploy, distribute, or utilise any automated systems, bots, scrapers, or artificial traffic generation mechanisms for the purpose of driving clicks, impressions, or conversions.
10.3. Affiliates are strictly prohibited from engaging in any form of deceptive, manipulative, or fraudulent marketing practices, including but not limited to cookie stuffing, hidden redirects, or misleading links.
10.4. Affiliates may not use Namhost brand names or variations thereof in paid search advertising (including Google Ads or similar platforms) without prior written consent from Namhost.
10.5. Affiliates may not create, register, or operate any domain name, social media account, or digital property that incorporates or imitates Namhost branding in a manner that could reasonably cause confusion as to ownership or affiliation.
10.6. Affiliates may not represent, imply, or mislead others into believing that they are an employee, agent, partner, or official representative of Namhost, nor may the Affiliate hold themselves out as having any authority to bind, contract on behalf of, or act for Namhost in any capacity whatsoever.
10.7. The Affiliate acknowledges that any such misrepresentation shall constitute a material breach of these Terms and Conditions and may result in immediate termination and forfeiture of commissions.
10.8. Affiliates must not promote on websites or platforms containing illegal, discriminatory, violent, adult, or otherwise reputationally harmful content.
11.1. Namhost grants the Affiliate a limited, non-exclusive, non-transferable, and revocable licence to use Namhost's logos, brand assets, promotional materials, and approved marketing content solely for the purpose of participating in the Program and promoting Namhost's products and services.
11.2. The licence granted to the Affiliate is strictly limited to the duration of the Affiliate's participation in the Program and shall automatically terminate upon suspension, termination, or expiry of the Affiliate's participation for any reason.
11.3. The Affiliate shall not alter, adapt, distort, translate, animate, reformat, or otherwise modify any Namhost intellectual property, branding, logos, graphics, or promotional materials without Namhost's prior written consent.
11.4. The Affiliate acknowledges and agrees that all intellectual property rights, including but not limited to trademarks, trade names, logos, designs, branding elements, website content, software, text, graphics, and promotional materials, are and shall remain the exclusive property of Namhost.
11.5. Nothing in these Terms and Conditions shall be construed as transferring, assigning, or otherwise granting any ownership rights in any Namhost intellectual property to the Affiliate.
11.6. The Affiliate shall not register, acquire, reserve, or use any domain name, social media handle, username, business name, advertising account, or digital identifier that incorporates, imitates, or is confusingly similar to any Namhost trademark, brand name, or trading identity.
11.7. The Affiliate shall not engage in any conduct that may dilute, damage, tarnish, misappropriation, or otherwise adversely affect the value, distinctiveness, or reputation of Namhost's intellectual property or brand.
11.8. The Affiliate expressly acknowledges that all customer recognition, brand association, and goodwill generated through the Affiliate's promotional activities belongs exclusively to Namhost and not to the Affiliate.
11.9. Upon termination of participation in the Program, the Affiliate shall immediately remove, delete, disable, or destroy all Namhost promotional materials, affiliate links, branded content, and other Namhost intellectual property in its possession or under its control.
11.10. The Affiliate shall promptly notify Namhost of any unauthorised use, infringement, misuse, imitation, or suspected infringement of Namhost intellectual property of which it becomes aware.
11.11. Any unauthorised use of Namhost intellectual property shall constitute a material breach of these Terms and Conditions and may result in immediate suspension, termination, and forfeiture of unpaid commissions.
12.1. Namhost reserves the right to suspend, restrict, or terminate an Affiliate's participation in the Program at any time, in whole or in part, with or without notice, and for any reason, at its sole discretion.
12.2. Namhost may terminate the Affiliate's participation immediately, without prior notice, where the Affiliate:
12.3. Upon termination or suspension of participation in the Program:
12.4. Namhost reserves the right to withhold, cancel, or reverse any unpaid commissions where termination arises from fraud, abuse, breach of these Terms and Conditions, or any conduct that may expose Namhost to financial, legal, or reputational harm.
12.5. Namhost's decision to suspend or terminate participation in the Program shall be final and binding, and the Affiliate shall have no claim against Namhost arising from such suspension or termination.
13.1. The Program, including all affiliate tools, referral systems, tracking systems, dashboards, promotional materials, and related services, is provided on an "as is" and "as available" basis.
13.2. Namhost makes no representations, warranties, or guarantees, whether express, implied, or otherwise, in relation to the Program.
13.3. Namhost does not warrant or guarantee that the Program will operate uninterrupted, error-free, or without delay, or that any tracking systems, commission calculations, reporting tools, or referral mechanisms will always function accurately or continuously.
13.4. The Affiliate acknowledges and accepts that technical failures, software issues, browser limitations, ad blockers, third-party platform interference, internet outages, or system maintenance may affect the operation of the Program and may result in delayed, incomplete, or unrecorded referrals or commissions.
13.5. Namhost shall not be liable for any loss of profits, loss of business opportunity, loss of anticipated earnings, loss of data, business interruption, or reputational damage suffered by the Affiliate.
13.6. Namhost shall not be liable for any commission not earned, not recorded, delayed, withheld, reversed, or cancelled in accordance with these Terms and Conditions, including where such outcomes result from fraud prevention measures or technical failures.
13.7. Namhost's total aggregate liability to the Affiliate arising out of or in connection with the Program shall not exceed the total amount of commissions actually paid by Namhost to the Affiliate during the 12 (twelve) months immediately preceding the event giving rise to the claim.
14.1. Namhost reserves the right to amend, update, modify, supplement, or replace these Terms and Conditions at any time and in its sole discretion.
14.2. Any updated version of these Terms and Conditions shall become effective upon publication on Namhost's website, unless a later effective date is expressly specified.
14.3. Namhost shall notify Affiliates of material changes by email, dashboard notification, or any other communication method used by Namhost in the ordinary course of business within 14 (fourteen) days of such change.
14.4. Continued participation in the Program, continued use of referral links or referral codes, or continued earning of commissions after any modification takes effect shall constitute the Affiliate's full and binding acceptance of the modified terms.
15.1. In the event of any dispute, disagreement, or claim arising out of or in connection with these Terms and Conditions or the Affiliate's participation in the Program, the Affiliate and Namhost undertake to act in good faith and to use their reasonable endeavours to resolve such dispute amicably through negotiation.
15.2. If the dispute cannot be resolved through informal negotiations within a reasonable period, the parties agree to attempt resolution through mediation conducted by a mutually agreed independent mediator, prior to instituting any formal legal proceedings.
15.3. Nothing in this clause shall prevent either party from seeking urgent interim relief from a court of competent jurisdiction where such relief is necessary to protect its rights or interests.
