When we first build an e-commerce solution for clients, they often overlook what will be required of them by their clients once the website is live. Your clients might not be happy with their order or they might want to change an order or some other issue could pop up. All of this will end with them contacting you. If you don't have a rock-solid support system in place, this can become a nightmare.
We implement advanced ticketing and support systems that allow you to easily and professionally respond to clients while keeping track of all correspondence between yourself and the client. Namhost offers some of the best support in the country and it's all thanks to the way we implement our helpdesk. We would be totally lost without it and would have many unhappy clients. But thanks to our sophisticated solution that ties in seamlessly with our business processes, we have the best support in the country and our happy clients will be a testament to that.