Best Effort Policy
This type of hosting means that if anything goes wrong, it is entirely up to the client to resolve the issues. Be it an outdated kernel, a missing library, a corrupted apache installation, etc, it is all going to be for the client to resolve. The only responsibility of the web host is to insure the server is on and functioning. This also includes breakage of the harddrive, or network downtime etc.
Managed hosting is what we offer at Namhost. This means that aside from the normal networking issues and breaking harddrives, we will also assist with software issues related to the hosting we provide. Need help to get a forwarder to work? Or need another PHP library installed? Or maybe you need help adding another domain to your account? All of these would fall under our normal managed hosting support, and by simply opening a support ticket, a Namhost support technician will be able to assist you.
"Best Effort" support is one step above normal managed hosting support and also our way of formalizing how we go the extra mile for you!
It's never the easy problems that you need help with, its always the difficult one's. Can't figure out why that script isn't running? Or maybe why you are getting a memory error after installing a new version of your favourite CMS? Or maybe you need help installing your favourite CMS? Whatever the problem, our promise to you is that we will do our best to provide a solution.
If a request is received that falls under our Best Effort support, the following will be applicable:
- Best Effort support requests take a lower priority than standard support requests and as a result, might take slightly longer to resolve.
- We might not always be able to solve the problem, but our goal is to at least help you find the next steps to find the solution.
- Often the solution is not something within our control to action out in which case the client would need to assist in resolving the problem.