All Namhost hosting packages are set to be able to send 500 emails per hour. This limit was put in place in order to minimize risk of server blacklistings as a result of spam being sent from the server. If for some reason you need your mail per hour limit increased please feel free to contact us.
There are various reasons for email problems so the best solution is to identify the problem.
Please try the following:
- Make sure you enter the entire e-mail address as the user name e.g. "firstname.lastname@example.org" and not just "someperson"
- Make sure you can log into your mailbox: www.namhost.com/webmail
- Make sure you use mail.yourdomainname.com as both smtp and pop servers
If your still having issues
This will depend on what type of server you're using, the details for each are as follows:
Linux Web Hosting - cPanel
- Log into your cPanel account.
- Under the Mail block click Email Accounts.
- You'll be presented with a form where you can set up new email accounts by entering the name and password of the email account you wish to create.
Windows Web Hosting - Plesk Panel
Namhost does not enable SpamAssassin or any other spam protection by default.
The result is that often when you move from an existing host, where spam software was enabled you now no longer have this feature and the previously blocked spam does get through.
However this is not an issue as you can easily enable spam protection in your cPanel or Plesk Panel.
Our servers require you to log in in order to make use of SMTP e-mail sending. If we did not require users to log in to send e-mail, anyone could use the server to send spam. Usually when this error occurs, it means you did not tick the checkbox "My outgoing server (SMTP) requires authentication". Please follow the steps below to enable it on your e-mail client:
Every Linux hosting account comes with something called "webmail". Webmail allows a user to quickly log into an account and see what e-mail is currently in the inbox. Clients often delete items from webmail thinking that once deleted, the mail will be gone. This results in users deleting mail when the inbox is full, only to realise that the inbox is still using up space. The reason for this is that the webmail area required one to "purge" e-mail before the mail will actually be removed from the account.
This is how you can purge e-mail: