E-mail

I am having e-mail problems

There are various reasons for email problems so the best solution is to identify the problem.

Please try the following:

  • Make sure you enter the entire e-mail address as the user name e.g. "someperson@namhost.com" and not just "someperson"
  • Make sure you can log into your mailbox: www.namhost.com/webmail
  • Make sure you use mail.yourdomainname.com as both smtp and pop servers

If your still having issues

After switching to Namhost, I started receiving more SPAM. Why?

Namhost does not enable SpamAssassin or any other spam protection by default.

The result is that often when you move from an existing host, where spam software was enabled you now no longer have this feature and the previously blocked spam does get through.

However this is not an issue as you can easily enable spam protection in your cPanel or Plesk Panel.

Why am I receiving the error: "550 Access denied - Invalid HELO name"?

Our servers require you to log in in order to make use of SMTP e-mail sending. If we did not require users to log in to send e-mail, anyone could use the server to send spam. Usually when this error occurs, it means you did not tick the checkbox "My outgoing server (SMTP) requires authentication". Please follow the steps below to enable it on your e-mail client:

Microsoft Outlook

How to properly delete e-mails in Webmail?

Every Linux hosting account comes with something called "webmail". Webmail allows a user to quickly log into an account and see what e-mail is currently in the inbox. Clients often delete items from webmail thinking that once deleted, the mail will be gone. This results in users deleting mail when the inbox is full, only to realise that the inbox is still using up space. The reason for this is that the webmail area required one to "purge" e-mail before the mail will actually be removed from the account.

This is how you can purge e-mail: