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Domain Names

What is the "Set your data use consent preferences" email about?

With the General Data Protection Regulation (GDPR) coming into effect in 2018 a few changes had to be made by registrars when it comes to requesting, storing and using the personal data of their customers, the registrants. Although GDPR is a framework that protects EU residents, registrars have to comply regardless of where their customers are based.

As part of our ongoing data privacy and security efforts, we require every registrant to set their data use consent preferences and the process to do so is as follows:

What is the difference between web hosting and a domain name?

In order to have a website and custom email addresses you require at least one domain name and a web hosting account.

Domain name:
A domain name is a name registered to reflect your business and/or website and will be the address where visitors can reach your website. When you register a domain name it becomes your property and becomes unavailable to anyone else for registration. You can register a domain name for up to ten years in advance, but for a minimum of one year.

What is a WhoIs Record?

A Whois record contains all of the contact information associated with the person, group, or company that registers a particular domain name. Typically, each Whois record will contain information such as the name and contact information of the Registrant (who owns the domain), the name and contact information of the registrar Registrar (the organization or commercial entity that registered the domain name), the registration dates, the name servers, the most recent update, and the expiration date.

What is a nameserver?

A nameserver is a computer that is permanently connected to the Internet and translates domain names into IP addresses (or vice versa), enabling you to enter www.example.com instead of In other words, it's the mechanism by which computers across the world can identify which server to go to in order to obtain the necessary website to display when you enter a domain name in your browser.

What is a redemption period?

Once a domain name reaches it's expiry date it remains unchanged for about two weeks before going into the redemption period.

The redemption period is a grace period for the current registered owner.

Domain names that fail to be renewed every year will first proceed to an inactive state referred to as the redemption period. The redemption period lasts for 30 days before the domain proceeds to the deletion phase.

What is an EPP Code?

EPP stands for "Extensible Provisioning Protocol". It is an authorization key provided by a previous registrar and required by a new registar to complete the registration transfer for a domain name. The code acts as a security code for your domain, so that only you can transfer the domain.

To obtain the EPP code from your current registrar, simply contact them and specifically state the you want the "EPP Code" for the domain you wish to transfer.