Frequently Asked Questions - General

A brute force attack is when a malicious user tries to gain access to a password protected page or directory by the following means:

1. Guessing the password any number of times or
2. Using software to enable access.

Most of the time it tends to be normal users that have forgotten there passwords and try to access there account unsuccessfully.

If your IP was blocked due to our security measures, please follow the instructions bellow to have your IP unblocked.

1. You can find out your IP by visiting www.whatismyip.com
2. Send us a request (including you domain name) to helpdesk@namhost.com for us to white list this IP.

If you paid by credit card

Please be patient while the normal fraud checks are processed, your account details will be sent to you shortly.

If you have been waiting for longer than 8 hours, please contact us.

If you paid by a bank transfer or EFT Our Banking details:

Namhost Internet Services cc

First National Bank
Account Number: 62179523694
Branch: 260548 (V&A Waterfront, Cape Town)
Cheque Account

Once the deposit has been made, please send proof of payment to billing@namhost.com.
Please be sure to use the invoice number on the invoice as the reference

A good password to is made up of 3-4 words with a mixture of case and numbers (e.g. BIG66GreenMonkeys).

The two main reasons this is a good combination:

1. Easier to remember and completely random.
2. The number of bits in the characters will insure that if a brute-force method is used to gain access to the account, that it would take about 374 trillion years to unencrypted.

One other thing you may consider is that if you must use special characters; use spaces, underscores and dashes, as they are indented for separating words which won't confuse you in remembering your password.

www.howsecureismypassword.net
www.namhost.com/blog/wp-admin/post.php?post=152

There are various ways to find your IP address but the most simplest method is by Googling what is my ip.

You could also use an internet tool that scans for your IP address.

Below is a link to some of these tools.

There are various ways to take a screen dump but the most simplest method is by pressing the Prt Scr button on the keyboard.

The screen dump is saved to your clipboard and you may paste it into any graphic editor like paint for instance.

If in the other hand you were using a MAC, you can do the following:

• Command+Shift+3: Take a screenshot of the screen, and save it as a file on the desktop.
• Command+Control+Shift+3: Take a screenshot of the screen and save it to the clipboard.

More information coming soon...