Frequently Asked Questions
Namhost Internet Services cc
First National Bank
Account Nr: 62179523694
Branch: 260548 (V&A Waterfront, Cape Town)
Cheque Account
No, not yet, but this is something that we will support before the end of 2011. This will include support for "PayPal Subscriptions".
Yes, you can!
Namhost uses 2checkout.com to process credit card payments. 2checkout.com supports credit cards and many debit cards.
To pay by credit card, simply click on the link in the e-mail that was sent to you. The e-mail should contain the invoice and the link opens it in your Internet Browser. Once the invoice is open you can easily select "Credit Card" in the top left corner and then proceed to pay by Credit Card.
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Article from: www.wikihow.com
Every web browser stores web pages, images and other downloaded content on the computer. This is called the browser's cache. Clearing it occasionally or regularly can protect your privacy and free up some space in your computer. Since every browser is different, the following sections will outline the steps involved in clearing the cache for several popular web browsers.
Choose your browser:
- Internet Explorer 8
- Firefox 3.5 and up
- Firefox 1.5 / 2.0 / 3.0
- Firefox 1.0
- Mozilla SeaMonkey
- Google Chrome
- Opera
- Konqueror
- Safari for Mac OSX
- Safari for Windows
Internet Explorer 8
- Once your browser is open, click the Tools menu. Or, optionally you may simply press Ctrl-Shift-Delete to open the Delete Browsing History window (and skip step 2)
- Delete Browsing History...
- Select "Temporary Internet Files".
- Click the Delete button near the bottom of the window to delete your temporary files (i.e. clear your cache).
- If you want the browser to automatically clear the cache whenever you close it, click the Advanced tab. Click to check the box next to the "Empty Temporary Internet Files folder when browser is closed" option (in the section labeled "Security"). Click OK. This will delete everything except cookies.
Firefox 3.5 and up
- After the browser opens, click on "Tools".
- Now click on Clear Recent History. Alternatively, you can access this menu directly by pressing Ctrl+Shift+Delete.
- Now, beside "Time range to clear", click "Everything".
- Click on Details and select only Cache.
- Select Clear Now.
Firefox 1.5 / 2.0 / 3.0
Below is the full method, although it is possible to simply go to Tools, and select Clear Private Data, or to just press Ctrl+Shift+Delete. Please note that these options clear what you have set the browser to clear in Tools > Options... > Privacy, which can mean the cache, although it may also include passwords, and search and browsing history, so be careful.
- Go to Tools and select Options... (Edit then Preferences... on Linux).
- Go to the Privacy tab, and click Settings... (in the blue box in the image).
- Select what you would like to have cleared.
- Return to the Options menu. If you want your cache cleared automatically, every time you close the browser, click the appropriate checkbox (shown in red in an earlier image).
- Press "Clear Now" under the Settings button.
Firefox 1.0
- Once your browser is open:
- Click the Tools menu and select Options... (Edit then Preferences... on Linux).
- Click the Privacy button and select the Cache tab.
- Click the Clear Cache Now button.
Mozilla SeaMonkey
- Once your browser is open, click the Edit menu and select Preferences.
- In the left-side list, open the Advanced node and select Cache.
- Click the Clear Cache button.
Google Chrome
- Once your browser is open, select the tools menu. (the spanner(UK) / wrench(US) in the upper-right corner) and select Options.
- Select Clear Browsing data... under the "Under the Hood" tab.
- Select the Empty the cache checkbox.
- If you do not wish to delete cookies, etc., remove checks from them in the list.
- Select the period of time for which you wish to delete cached information using the Clear data from this period: dropdown menu. (If in doubt select Everything).
- Click the Clear Browsing Data button.
Opera
- Once your browser is open, select the tools menu and click delete private data.
- Click the details button.
- If you do not wish to delete cookies, saved passwords, etc., remove checks from them in the list.
- Press delete.
- If you are using the Nintendo DSi browser, go to History (accessible from the start page (press start button) & extended toolbar) and touch Delete All.
- Then go to the start page again and touch Settings.
- Then scroll down until you find Delete Cookies and touch that.
Konqueror
- Once your browser is open, click the Settings menu and select Configure Konqueror.
- Scroll down in the list of images and select Cache.
- Click Clear Cache.
Safari for Mac OSX
- Once your browser is open, click the Safari menu and select Empty Cache....
- Click Empty.
Safari for Windows
- Once your browser is open, click the Edit menu and select Empty Cache....
- Click Empty.
A domain can either be transferred to Namhost from another web host, or it can be transferred away from Namhost to another web host.
Transferring to Namhost from another web host:
In order to transfer a domain to Namhost, the following must happen in the specified sequence:
-
Send an e-mail to your current web host, and
- Request the EPP code from them. An EPP code is an authorization code required by us to complete the transfer. You can read more about it here.
- Ask them to unlock the domain
- Place an order for the transfer of the domain. If you place your order, please be sure to specify that you want a "Transfer" and not a new registration and be sure to include the EPP code obtained from the previous host.
Transferring away from Namhost to another web host:
- Contact us and request the EPP code of the domain name as well as for us to unlock it (please be sure to use the account holder's e-mail address to request this information)
- Once you receive the EPP code from us send this information to the new web host.
Article from: www.wikihow.com
DNS (Domain Name System) is a system in a computer that stores and associates results and information relevant to a specific web address in a cache. The purpose of this is to speed up the recovery of the said information the next time the user accesses the website. However, if the DNS information of a website has changed, then the information stored in a computer’s DNS cache will have to be updated as well, or else the user will encounter problems when trying to access the website. This can be achieved by flushing or refreshing the DNS cache. Through this, the old and outdated information of a web address will be removed from the computer’s DNS cache, and the updated DNS information will be stored in its place.
Refresh DNS for Microsoft Windows
-
Open a command prompt on your computer by clicking on ‘Start’, ‘Run’, and typing ‘cmd’.
- For Vista, the process will have to be done differently: Click on ‘Start’ --> ‘All Programs’ --> ‘Accessories’. Right-click on ‘Command Prompt’. Select ‘Run as Administrator’.
- Type the following within the command prompt: ipconfig /flushdns.
-
Wait for the message to appear:
- Windows IP Configuration
- Successfully flushed the DNS Resolver Cache.
Refresh DNS for Mac OS
- Open a local window.
- Type the following within the prompt: lookupd -flushcache.
Refresh DNS for Mac OS Leopard
- Open a local window.
- Type the following within the prompt: dscacheutil –flushcache.
Refresh DNS for Linux
-
Restart the nscd daemon, which manages the DNS cache, by typing the following in the terminal:
- /etc/rc.d/init.d/nscd restart.
No. The hosting prices do not include domain registrations. Please see "Domain Name Registration Pricing" for the fees. You might also find it useful to read "What do I need to get a website online?".
Before following this tutorial, please make sure you know your domain name, Drupal log in details and which content types you are allowed to edit without reconfiguring the way your website works.
Log In:
- Go to http://www.yoursite.com/user
- Log In with your Drupal username and password
Uploading Content
- Log in
- Go to "Content Management" (top left of the page) > "Create Content" > [content type you wish to upload]
- Fill in the exposed fields
- Scroll down and click on "Save" at the bottom of the page
Editing Content
- Log in
- Go to "Content Management" > "Content" > "List"
- Click on "edit" next to the piece of content you would like to edit
- Edit the exposed fields
- Scroll down and click on "Save" at the bottom of the page
Deleting Content
- Log in
- Go to "Content Management" > "Content" > "List"
- Check the check box to the left of the piece of content you would like to delete
- Select "Delete" from the "Update Options" drop down list above the content list
- Click on "Update" next to the "Update Options" drop down list
If you have any question, please don't hesitate to mail our help desk. If you want someone to show you in practice how to update your website, please let us know so we can set up an on-site training session.
Search engine optimization (SEO) brings traffic to your website and is critical for a business. With no traffic coming in, there is no chance of sales, therefor no profit. What SEO does is use research of what people are searching for and the terms they type for a search, then pair that with a search engine's search function. Search engines scan the pages of websites to find the words that a person is looking for and by using SEO you can raise the ranking of a website in the search results so that it can be seen before the others.
Key words must be strategically placed throughout the page so that when searched they will get higher in the results but still be pleasing to the eye and have an understandable, comfortable flow. When using SEO some changes may also need to be made to the HTML coding of the site itself.
Results from a search engine can be compared to an ad in a magazine or a billboard on the highway but with one major difference. Those ads are physical and once placed cannot be moved, even if they are hardly within view. When using SEO you can raise the ranking of where your site shows up in the results. Higher ranking means higher traffic and clicks to your site leading to more profits. SEO is the flexible billboard of the internet super highway.
Author: Tracey Dempsey
- After switching to Namhost, I suddenly started receiving more SPAM. Why?
- I am having e-mail problems
- How do I setup e-mail for my blackberry?
- E-mail Troubleshooter --> Test your e-mail account
- How do I create new e-mail account?
- How do I delete email from the server?
- How do I configure an e-mail client such as MS Outlook?
- How do I configure email accounts in Mail (Mac OS)?
Namhost does not enable SpamAssassin or any other spam software by default. The result is that often when you move from an existing host, where spam software was enabled, you now no longer have this feature and the previously blocked spam does get through. However, this is not an issue as you can easily enable spam protection in cPanel.
Please try the following:
- Make sure you enter the entire e-mail address as the username (e.g. "someperson@namhost.com" and not just "someperson")
- Make sure you can log in here: http://www.namhost.com/webmail
-
Make sure you can enter your details here: http://www.namhost.com/faq/i-am-having-e-mail-problems(currently unavailable) - Make sure you use mail.namhost.com as both smtp and pop servers (you can change it to your own domain later once you are 100% sure everything works)
- Do you have SMTP authentication enabled? See here: http://www.namhost.com/faq/how-do-i-set-my-pop-or-imap-email-address-mic...
- If it still does not work, please send your full e-mail address, password and the error you are getting to us by using the contact us page.
You can definitely set up your Blackberry to use email.
- To get to the email setup site:
- If there’s an Email Setup option on your smartphone’s home screen, click it.
- Alternatively, there is a setup wizard on the device which will either start automatically the first time you turn on your smartphone, or will be featured as an icon on the home screen of your smartphone. When you reach the email setup screen of the setup wizard, select "I want to create or add an email address."
- Click Next.
- To accept the terms of the license agreement, select the I have read and understand the End User Agreement option or check box.
- Click I Agree.
- To integrate an email address you already use, enter your full email address and the password for that email account.
- Click Next.
- The site will confirm if the email address has been successfully added. Then click OK.
- To return to the setup wizard, click Log Out or Close.
You may have to re-register your device with your wireless network. Its very easy to do this. Click the Blackberry button > Options > Advanced Options > Host Routing Table > Click the Blackberry button and choose "Register Now". This should sync your PDA with your carriers wireless network.
Older models
If you create an email address with the same name as your cPanel user name, there can be a major conflict.
When you setup an account on BIS it asks for only 2 things, e-mail address and password and tries to guess the rest. Now normally this is fine because it'll fail and ask for the real information, but because the email and username both exist, if the passwords are the same, Blackberry will accept that this data is correct, and sync the phone with the accounts default e-mail address instead of the email address.
The fix for this is ridiculously simple; just give Blackberry a false password. When it cannot authenticate it will then ask you if you want to "Re-enter account information" or "Enter the settings manually". Select Enter Settings Manually, then select "I will provide the settings to add this email account". Finally, enter the full IMAP information for your account. This will cause BIS to sync with the proper account.
Note: In the new Blackberry OS this is not the case, and this fix may not apply to the newer OS. However, this is something to try if you're stumped.
More info coming soon...
- Go to http://www.namhost.com/cpanel
- Enter your cpanel username and password and click OK
- Click on "E-mail Accounts"
- Follow the on-screen instructions
Email is received from the internet by a POP (Post Office Protocol) email server. When you launch your email program and click the send and receive email button, your email program asks the POP server to deliver any new email. Your email program then downloads the current messages then tells the POP server to delete the messages on the server since the email program now has a copy of the messages on your PC. You can control the action of your email program by telling it to delete messages after they have been downloaded, or telling the server to keep a copy for a period of time.
It's preferable to have your email program delete messages off of the server, because if you leave too many messages on the server your inbox will get too large and will cause performance problems with your email account. We STRONGLY recommend deleting messages off of the server. Below are instructions for setting your email software to delete messages off of the server after downloading them.
Outlook Express, Outlook 98/2000, Windows Mail.
- Open Outlook Express , Outlook 98/2000, or Windows Mail.
- From the Tools menu select Accounts. The Internet Accounts box appears.
- Select the Mail tab. (Note: Windows Mail does not have the Mail tab, but shows the account in the Internet Accounts window). Your email account appears, usually labeled imail.infront.com.
- Click on your account, usually named imail.infront.com, then click the Properties button on the right. The imail.infront.com properties appear.
- Select the Advanced tab.
- Under the Delivery section: Clear the check box Leave a copy of messages on the server if you do not need to save mail on the server. If you would like to leave messages on the server, please check the box Remove from server after, and click the arrows to specify the number of days or weeks emails should be saved. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days.
- Click OK and then click Close to return to the email program.
Outlook 2002/2003
- Open Outlook.
- From the Tools menu, select Email Accounts or Account Setting for Outlook 2007. The Accounts box appears.
- Verify that the circle-box View or change existing email accounts is selected and click Next.
- Your email account appears, usually labeled imail.infront.com.
- Click on your imail.infront.com email account to highlight it, then click the Change button on the right. The Internet Email Settings appear.
- Click the button More Settings... in the lower right-hand corner. The Internet Email Settings box appears.
- Click the Advanced tab.
- Under the Delivery section: Clear the check box Leave a copy of messages on the server if you do not need to save mail on the server. If you would like to leave messages on the server, please check the box "Remove from server after," and click the arrows to specify the number of days or weeks emails should be saved. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days.
- Click OK, then click Next, and then click Finish to return to the email program.
Outlook 2007
- Open Outlook.
- From the Tools menu, select Account Settings. The Account Settings box appears.
- Your email account appears, usually labeled imail.infront.com.
- Click on your imail.infront.com email account to highlight it, then click the Change button. The Internet Email Settings appear.
- Click the button More Settings... in the lower right-hand corner. The Internet Email Settings box appears.
- Click the Advanced tab.
- Under the Delivery section: Clear the check box Leave a copy of messages on the server if you do not need to save mail on the server. If you would like to leave messages on the server, please check the box "Remove from server after", and click the arrows to specify the number of days or weeks emails should be saved. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days.
- Click OK, then click Next, and then click Finish. Click Close to return to the email program.
Windows Eudora
- Open Eudora version 5 or 6.
- From the Tools menu select Options. The Options box appears.
- In the Category box on the left select the icon Incoming Mail.
- Clear the check box Leave a copy of messages on the server if you do not need to save mail on the server. If you would like to leave messages on the server, please check the box Delete from server after, and specify the number of days emails should be saved. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days.
- Click OK to return to the email program.
Macintosh Eudora
- Open Eudora version 5 or version 6.
- From the Special menu select Settings. The Settings box appears.
- In the box on the left select the icon Checking Mail.
- Under the Mail Management section: Clear the check box Leave on server for if you do not need to save mail on the server. If you would like to leave messages on the server leave the box checked, and specify the number of days. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days.
- Click OK to return to the email program.
Netscape 7 (Mac and Windows)
- Open Netscape Mail. From the Edit menu select Mail & Newsgroups Account Settings. The Account Settings box appears.
- In the white area on the left, select the entry Server Settings. Under the Server Settings section: Clear the check box Leave messages on the server if you do not need to save mail on the server. If you would like to leave messages on the server, check the box For at most, and specify the number of days. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days.
- Click OK to return to the email program.
Thunderbird (Mac and Windows)
- Open Thunderbird. From the Tools menu select Account Settings. The Account Settings box appears.
- In the white area on the left, select the entry Server Settings. Under the Server Settings section: Clear the check box Leave messages on the server if you do not need to save email on the server. If you would like to leave messages on the server check the box For at most, and specify the number of days. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days.
- Click OK to return to the email program.
Macintosh OS X Mail
- Open Mail.
- From the Mail menu, select Preferences. Select the Accounts icon and click on your email account under the Description heading. The Account Information appears.
- Click on the Advanced tab.
- Make sure that Remove copy from server after retrieving a message: is checked. If you would like to leave messages on the server, click on the field below and select after one day, or after one week, etc. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days. Note: You can remove the email from the server immediately by clicking the Remove Now button.
- Close the Accounts box to return to the email program.
Entourage (Mac)
- Open Entourage.
- From the Tools menu, select Accounts.
- Click once on the name of the account you wish to edit. This will highlight the account.
- Click on the Edit button at the top of the Accounts window. DO NOT click on the edit menu at the very top of the screen.
- In the Edit Account box click on the Options tab.
- Under Server options section: Clear the check box Leave a copy of each message on the server. If you would like to leave messages on the server, check the box Delete messages from the server after and specify the number of days. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days. Note: You can remove the email from the server immediately by clicking Get all messages left on server.
- Click OK to close the Edit Account box and close the Accounts box to return to the email program.
This tutorial shows you how to set up Microsoft Outlook 2003® to work with your e-mail account. This tutorial focuses on setting up Microsoft Outlook 2003, but these settings are similar in other versions of Microsoft Outlook. You can set up previous versions of Microsoft Outlook by using the settings in this tutorial.
To Set Up Your E-mail Account in Microsoft Outlook
1. In Microsoft Outlook, from the E-mail Accounts menu, select Tools.
2. On the E-mail Accounts wizard window, select Add a new e-mail account, and then click Next.
3. For your server type, select POP3 or IMAP, and then click Next.
4. On the Internet E-mail Settings (POP3/IMAP) window, enter your information as follows:
Your Name
Your first and last name.
E-mail Address
Your email address.
User Name
Your email address, again.
Password
Your email account password.
Incoming mail server (POP3)
POP, Pop.secureserver.net or IMAP, imap.secureserver.net.
Outgoing mail server (SMTP)
Smtpout.secureserver.net
Click More Settings.
NOTE: "smtpout.secureserver.net" is an SMTP relay server. In order to use this server to send e-mails, you must first activate SMTP relay on your e-mail account. Log on to your Manage Email Accounts page to set up SMTP relay. If you do not have SMTP relay set up and your Internet Service Provider (ISP) allows it, you can use the outgoing mail server for your Internet Service Provider. Contact your Internet Service Provider to get this setting.
5. On the Internet E-mail Settings window, go to the Outgoing Server tab.
6. Select My outgoing server (SMTP) requires authentication.
7. If you did not change the SMTP relay section, select Use same settings as my incoming mail server.If you changed the user name and password in the SMTP relay section of your Manage Email Accounts page, select Log on using and enter the user name and password. The following example assumes you did not change your SMTP relay section in your Manage Email Accounts page.
8. Go to the Advanced tab, and then change the Outgoing server (SMTP) port to 80 or 3535.
9. Click OK.
10. Click Next.
11. Click Finish.
Article from: http://support.apple.com
Summary
This article describes how to configure email accounts in Mail in Mac OS X v10.5. The exact steps to take depend on the email service you use.
Before you configure Mail
- Make sure you are connected to the Internet (test with a web browser, for example).
- Use Software Update to install the latest available updates.
Configuring Mail via "Automatically set up account"
Mail in Mac OS X 10.5 includes the "Automatically set up account" option. This option configures email settings for many popular email service providers, including MobileMe.
If this option is not present, that means the email service provider you have entered is not recognized. Make sure the domain (the part after the "@" symbol) is spelled correctly. If the domain is spelled correctly, skip this section and proceed to the "Manually configuring Mail for a email service" section.
- Open Mail (click it on the Dock or open it from the Applications folder).
- If the "Welcome to Mail" assistant does not appear, choose Add Account from the File menu.
-
Fill in the Full Name, Email address, and Password fields. If needed, contact your email service provider for details.
- Note: Your email account password will be stored in Keychain and used automatically to login to your email account when you open Mail.
- Select "Automatically set up account".
- Note: See this article for information about setting up Yahoo! email accounts if you are unable to continue.
- Click "Create" to complete the process.
Manually configuring Mail
Note: You should make note of your email settings--see this article. Contact your email service vendor and note all of the details needed to fill in your settings. During the setup process, you will need these details to complete the setup process. You can either print the sheet and write on it, or paste it into a text document and fill it in on your Mac. Keep the sheet for later reference in case you need it.
- Open Mail (click it on the Dock or open it from the Applications folder).
- If the "Welcome to Mail" assistant does not appear, choose Add Account from the File menu.
- Fill in the Full Name, Email address, and Password fields.
- Note: Your email account password will be stored in Keychain and used automatically to login to your email account when you open Mail.
- Deselect "Automatically set up account" if it is enabled. Click Continue to proceed.
- Choose the proper Account Type.
- Give your account a useful description, such as "Anne's Gmail account" or "Juan's Yahoo! email account". It can be called whatever you want.
- Enter your Incoming Mail Server, User Name and Password. Click on Continue to proceed.
- Note: See this article for information about setting up Yahoo! email accounts if you are unable to continue.
- If prompted, enter your Incoming Mail Security settings. Click Continue to proceed.
- For Outgoing Mail Server, a useful description such as "Gmail Outgoing Mail Server" or "Yahoo! Outgoing Mail Server".
- Enter the Outgoing Mail Server details.
- If necessary, select "Use Authentication" and enter your User Name and Password. Click Continue to proceed.
- If prompted, enter your Outgoing Mail Security settings. Click Continue to proceed.
- Verify your settings in the Account Summary. Check "Take account online". Click "Create" to complete the process.
After completing these steps you should be able to send and receive email via this account. If you can't send or receive email, contact your ISP for assistance (even if you don't use your ISP's email service), or visit any online help or support websites they offer. Have your email settings on hand to inform the ISP support of the needs of your email service provider.
Removing an email account
You may want to remove an email account from Mail, for example if you no longer use the account.
Important: Removing an account will permanently delete its mailboxes, messages, notes, and to do items. If you want to keep those, be sure to copy them to an On My Mac mailbox before deleting the account.
Exchange, IMAP, and MobileMe accounts store their mailboxes and messages on the server; deleting these account types in Mail will not permanently delete messages from the server. However, if you are not completely certain that your account is one of those types, be sure to copy the mailboxes and messages you want to keep into an On My Mac mailbox, or save individual messages manually by selecting them and choosing Save As from the File menu.
To remove an email account in Mail:
- Open Mail (click it on the Dock or open it from the Applications folder).
- From the Mail menu, choose Preferences..., or press Command-, (the Command and comma keys).
- Click the "Accounts" icon.
- Select the account you wish to remove.
- Click the "-" (minus) icon. You will be alerted that "The account's setup information, mailboxes, messages, notes, and to do's will be deleted permanently from your computer."
- If you are sure you want to remove the account and email messages from your computer, click "Remove" to complete this process.
A brute force attack is detected when someone repeatedly attempts (and fails) to login to a service on a server. The login page can block the connecting IP for 15 minutes and stop users from logging in for 5 minutes. It is possible to be blocked for up to 30 minutes, depending on the type of attack.
Your only solution is to wait for that time to expire and then retry your login.
If your login does not work after waiting 30 minutes, please contact Namhost.com so we can investigate this.
Should you feel that you are a victim of a Brute Force Attack, then pleas send us your IP address to:
admin@namhost.com and mention that you are a victim of a Brute Force Attack.
To find out what your IP address is just go to: http://www.whatsmyip.com Copy this IP address and then forward to admin@namhost.com
I paid by credit card!
Please be patient while the normal fraud checks are done. Your account details will be sent to you shortly. If you have waited for longer than 8 hours, please contact us.
I want to make a bank transfer / EFT.
If you wish to pay via EFT, please do some using our bank details below:
Namhost Internet Services cc
First National Bank
Account Nr: 62179523694
Branch: 260548
Once the deposit has been made, please send proof of payment to billing@namhost.com. Please be sure to use the invoice number on the invoice as the reference.
I already paid!
Please contact us.
- Password length should be more than 12 characters.
- Use a combination of both upper case and lower case letters (e.g. a-z, A-Z), symbols (e.g. !@# etc) and numbers (e.g. 0-9).
- Avoid any password based on repetition, dictionary words, letter or number sequences, usernames, relative or pet names, romantic links (current or past), or biographical information (e.g., ID numbers, ancestors names or dates).
- Avoid using the same password for multiple sites or purposes
- If you write your passwords down, keep the list in a safe place, such as a wallet or safe, not attached to a monitor or in an unlocked desk drawer
You can test how strong your password is by going here: http://howsecureismypassword.net/
- A screenshot can be taken by pressing PrintScreen, PrtScrn, or pressing Fn or Ctrl then pressing another key.
- Open Microsoft Paint or Microsoft Word. To do this, click Start > All Programs > Accessories > Paint. Click inside the white part of the screen.
- Go to the Edit menu and click Paste or you can press and hold "Ctrl" and tap V. Then you may crop if you like.
- Click File > Save As. In the box that pops up, change the "Save As Type" to PNG or JPG. Type in a filename for your image. Choose a place to save, like the Desktop, and click save.
- If you want to send your image to somebody, simply attach the .png file that you just saved to an email and send it along. Alternatively, you can upload it onto the internet by visiting a site like TinyPic.com and uploading it.
More information coming soon...
How do I start using Ruby on Rails?
Step 1: Setup your Rails Environment
First, we're going to need to create the environment in which our rails application will live. Head to your cPanel, and access the Ruby on Rails icon from the Software/Services group.
This is your Ruby on Rails control panel. Here, we're going to create our application environment- give it a name. In this instance I'm going to call mine 'redmine' since I'm going to be hosting a Redmine application! cPanel will fill in the application path, so just tick the 'Load on Boot?' box, make sure your environment is set to 'production' and click 'Create'.
This will create a directory at /home/[your username]/rails_apps/[app name] For me, since my username is cubecity, this directory is called /home/cubecity/rails_apps/redmine
Note: It's best to install this on a domain or subdomain, as redmine will often not work correctly with the default rewrite in a subfolder.
Step 2: Download/Extract your application
First, head to your application's webpage, and download the application. In this instance, I'm going to go to http://rubyforge.org/projects/redmine/ to download Redmine.
Upload your application zip file to your rails_apps directory in your home directory, as shown in the folllowing figure.
Unzip the file:
This next part goes as follows. First, delete the 'redmine' directory in its entirety. Second, rename the directory you unzipped to 'redmine'. Essentially, we're replacing the default cPanel redmine directory with our downloaded one. Third, delete your zip file for basic housekeeping. See the following figure for clarification.
Now we're done with step 2. Let's set up our database.
Step 3: Setup database/database user
Head back to cPanel. Go to MySQL Databases under the Databases group.
First, let's create a new MySQL database. Under the Create New Database section, make a new database. Choose a name for your MySQL database, and click on 'Create Database' as in the below figure:
I'm calling mine redmine. Also, create a MySQL user. Scroll down to the MySQL Users section, and begin filling out your desired database user credentials. I'm also calling my user 'redmine'. Check out the below figure for more information:
In the next screen that appears, just grant 'All Privileges'.
Now, we have our database done. Let's hook Rails up to this.
Step 4: Connect Rails to the database
This next section requires knowledge of SSH, and how to connect to the server with a client such as PuTTY. We'll be executing some commands from SSH, and these are required for the application to function correctly.
Connect to your account via SSH. Contact us at support@namhost.com if you do not know how to do this.
You should be looking at a screen similar to this:
Change directories to your rails_apps/redmine directory (or whatever you named your rails app in Step 1). You can do this by executing the following command:
cd rails_apps/redmineCopy config/database.yml.example to config/database.yml and edit this file in order to configure your database settings for "production" environment. Do this with the following command:
cp config/database.yml.example config/database.ymlNext, let's edit the file to add our MySQL credentials we created in Step 3. Execute the following command:
nano config/database.ymlYou should see a screen that looks similar to this:
Go ahead and edit the settings under the production section. Here's what my settings look like:
production: adapter: mysql database: cubecity_redmine host: localhost username: cubecity_redmine password: q1w2e3r4
Of course, instead of 'cubecity' you'll use your own username. The rest of this step for Redmine is reposted from Redmine's guide for installing:
Execute the following code in SSH:
rake generate_session_storeNext, execute the following. It will create tables and an administrator account:
RAILS_ENV=production rake db:migrateInsert default configuration data in database, by running the following command:
RAILS_ENV=production rake redmine:load_default_dataStep 5: Create redirects
Head back to cPanel. Go to your Ruby on Rails control panel, and look under the Create A Rewrite section. Click the 'Create Rewrite' button to create a rewrite for your application. This will create a .htaccess file in the directory of the domain you choose. We don't really recommend installing rails applications to subdirectories unless you are experienced with ruby on rails. Note which domain you rewrite the site to, you'll have to make a brief change to its .htaccess file.
Go back to cPanel and head to your File Manager. In the 'Directory Selection' popup, select 'Document Root for:', choose the domain you chose for your rewrite, make sure that 'Show Hidden Files' is checked, and click 'Go'.
Select the .htaccess, and select 'Edit'. You should see the following (or something similar, depending on what your domain is.):
RewriteCond %{HTTP_HOST} ^rails.hgfix.net$ [OR]
RewriteCond %{HTTP_HOST} ^www.rails.hgfix.net$
RewriteRule ^/?$ "http\:\/\/127\.0\.0\.1\:12001%{REQUEST_URI}" [P,QSA,L]
Change this line:
RewriteRule ^/?$ "http\:\/\/127\.0\.0\.1\:12001%{REQUEST_URI}" [P,QSA,L]To match this:
RewriteRule ^(.*)$ "http\:\/\/127\.0\.0\.1\:12001%{REQUEST_URI}" [P,QSA,L]Note the change in the second set of characters ==> ^/?$ to ^(.*)$
Click 'Save Changes'
Step 6: Run application
At this point, everything should theoretically run by browsing to the domain at which you installed your rails application.
Yes!
Each account is backed up on a daily, weekly and monthly basis. Furthermore, these backups are stored on a secondary harddrive in case the first one fails. If one drive should fail (which hasn't happened once in the 7 years Namhost has been doing business) there is always a backup available. These backups can be accessed upon request.
Here is a list of steps that you can take to ensure your sites remain secure:
- Use the following online vulnerability scanner and ensure your software is up-to-date: http://secunia.com/vulnerability_scanning/online/?task=load
- Download anti-virus and fully scan your PC for malicious files. Here are some free online scanners for Windows, which is typically the most vulnerable to infection. If you have a different OS, there are similar programs that can be located and run on your system to protect it in the same way:
- MalwareBytes ( http://www.malwarebytes.org/ )
- ComboFix ( http://www.bleepingcomputer.com/combofix/how-to-use-combofix ) has been reported to be able to clean a recent strain of malware that resists detection by almost all other anti-virus agents.
...and it is highly suggested that you use one or both of them and one of the following:
- Update all passwords for any account that you access/own that may not be up to standards. Any passwords that have been compromised will need to be changed as well. Standards for secure passwords are available: http://www.namhost.com/faq/what-good-password-use
- Ensure that all scripts/plugins/modules/components are updated to the most recent released version, as new versions are released primarily to address known security vulnerabilities in these sites.
- Keep your computer secure from malware infecting it. If your computer is compromised, your account can be compromised through your password being used to access it.
- Ensure you use the latest browser version; Ensure that said browser subscribes to Google's blacklist API (Mozilla Firefox, Google Chrome, Safari)
- Make sure your antivirus has a subscription to new database and version releases. This may cost some amount of money, but is well worth the expense.
- Use http://www.avg.com.au/index.cfm?section=avg&action=onlinescan to test suspicious links you are given in emails or find online.
- Ensure that all database configurations for your account are using a custom generated user and password combination, and that this information is not stored in plain text if this is feasible. Using your cPanel username and password to access your databases for your site may be convenient, but it introduces an incredible security risk.
- Audit your account for unnecessary scripts, such as file uploaders. Ensure that if they are necessary that they are password protected, or if that is not feasible that they check the file type before allowing upload, to prevent upload of certain types of files.
- Confirm that the permissions on the public_html folder is set to 750, as permissions of 755 will allow excessive amounts of malicious activity to the account.
- Ensure that extended logging is enabled on your account so that any compromise can be investigated, as logs are regularly removed when statistics are run.
We run a 100Mb line to each server.
On average over the last 5 years we have maintained a 99.9% uptime, making our downtime less than 0.01%.
We use The Planet as our data center. They are situated in Texas, United States of America.

